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FREE CASE WORTH £30 WHEN YOU ORDER THE GOLDSKULL PRO TODAY
FREE CASE WORTH £30 WHEN YOU ORDER THE GOLDSKULL PRO TODAY

Refund policy

Like our shavers, our returns policy is designed to be fast & effective. 

What items are returnable?

You can return your item within 30 days for any reason if you aren't entirely satisfied. 

Not achieved the smooth shave you were after?

Partner getting jealous that you're looking too goddamn sexy after the GoldSkull shave?

That's a shame but no worries, send us a returns request.

If your 30/60 days has passed then we still have you covered for 12 months for any mechanical issues. If you have any issues simply get in touch and we'll likely arrange a replacement. Please note our 12 month warranty applies to orders placed after 31.01.23 when our warranty was extended from 6 months to 12 months. 

If you want additional peace of mind, simply add our extended warranty at checkout or within 30 days of purchase to cover you up to 24 months.

Are there any charges for return?

  • First thing to say is that we make it very easy to return, we'll send a pre paid label which you can use at any Collect+ drop off
  • If you have a fault with the machine, we will cover all replacement costs. 
  • If you simply changed your mind and there's no fault, the original shipping costs plus returns cost (4.99) will be deducted from your refund.

Can I exchange my item instead of returning?

  • Yes, simply send us a video showing the issue and we should be able to arrange a replacement without you needing to return - better for the environment and our team! 
  • Sometimes we may request that you return the item so we can investigate the issue

How soon will I get my refund?

  • If you notify us when you return the package, we will fast track your refund to be paid within 24 hours
  • If you don't notify us then we have to wait until the warehouse has received the package, inspected and matched with your initial order which can take 10 days from the point of receipt.

How do I return?

  • Simply fill out your order details via our returns platform: https://goldskullpro.com/a/returns
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the pre paid label and shipping guidelines once the return request is approved